In Retail Success in an Online World, Rob Fishman discuss how to capture and keep loyal, happy clients while successfully competing against the online world.
Direct and nurturing interaction with a customer or prospect is a critical part of a tested and repeatable in-person selling process.
Support someone facing a problem through in-person guidance to create a successful purchase outcome.
Never to be entirely replaced by a mouse-click or online experience, retail continues to be part of the shopping landscape.
Ensure your visitors are receptive to working with you in-person by harnessing the basic human need for personalized interaction.
Michael Lichtenstein, Owner and Principal Designer |The Lighting Gallery
Rob Fishman possesses a varied business and management background gained over 35 years in the fields of retail, the performing arts, consulting, and training. He holds a degree in Fine Arts, and is the former president of a successful retail jewelry firm based in New York. Today, as a sales training expert, keynote speaker, and sales management and leadership consultant, Rob shares his passion for mentoring people and helping them to reach their full potential. He has helped firms large and small, in more than 50 industries, to significantly improve their sales and business results through Sandler Training’s unique process of reinforcement training and attitudinal and behavioral change.